Your eMabler Onboarding Journey
This article walks you through your Onboarding Journey — a structured process that takes you from your very first Kick-off call all the way to running live EV charging operations with confidence.
At eMabler, we believe onboarding is more than a checklist. It’s a guided path where our teams work side by side with you to ensure you:
Launch on time and on track.
Achieve seamless integrations with your systems and partners.
Build a scalable, future-ready EV charging management solution.
This journey is designed as a clear process with defined steps, but also as a partnership — ensuring your business, technical, and operational needs are fully supported.
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Step 1: Kick-off 🤝
Your onboarding begins with a Kick-off meeting led by your dedicated Customer Success Manager (CSM). This session lays the foundation for everything that follows.
What happens during the Kick-off:
Meet your CSM and the eMabler onboarding team.
Get an overview of the eMabler platform.
Share insights into your business model and technical setup.
Review onboarding documentation, tools, and communication channels.
The Kick-off stage sets the foundation for your EV charging operations, ensuring every stakeholder understands the goals, timelines, and technical requirements.
Who’s involved: Your CSM, your project manager, and your technical lead(s).
Timeline: Typically within the first week after contract signing.
Step 2: Planning 📋
Planning ensures that both teams are aligned on roles, responsibilities, and objectives.
Together with your CSM we will define:
Assign team roles and responsibilities on both sides.
Review feature scope
Identify required integrations or customizations
Outline the project timeline and milestones
Who’s involved: Customer project team, CSM, eMabler Solutions Engineer.
Timeline: Week 1–2.
Step 3: Platform Setup 🔧
With the plan in place, our technical team configures your platform and prepares it for use.
Activities include:
Creating your dedicated environments (sandbox, staging, production).
Setting up user roles and permissions.
Enabling features specific to your subscription plan.
Preparing for integrations and testing.
Who’s involved: eMabler Technical Team, your IT/technical contact.
Timeline: Week 2–3.
Step 4: Integration & Testing 🔌
If integrations are required, this is where your systems connect with eMabler and we validate everything end-to-end.
Typical integrations include:
API integration
Setup OCPI roaming connections
Payment provider setup.
Hardware connectivity and communication checks.
Testing phase:
End-to-End testing of critical use cases.
Validation of charging sessions, payments, and reporting flows.
Who’s involved: Your technical team, eMabler engineers.
Timeline: Week 3–5 (depending on integration complexity).
Step 5: Training 🎓
Before launch, we equip your team with hands-on knowledge of the eMabler platform so they can confidently manage charging points, monitor performance, and troubleshoot issues.
Training sessions include:
Admins – Managing system settings, monitoring, and reporting.
Site Owners – Overseeing site-level operations and performance.
Support Teams – Handling customer interactions and troubleshooting.
Who’s involved: CSM, your operational teams.
Timeline: Week 4-5.
Step 6: Go Live 🚀
This is where everything comes together — your platform moves into production and you officially launch.
Go Live activities include:
Activating your production environment.
Final validation of integrations and system readiness.
Monitoring initial charging sessions and transactions.
Direct support from your CSM and eMabler Technical team.
Who’s involved: Your full project team, CSM, and Technical Support.
Timeline: Week 5 and beyond.
After Onboarding: Ongoing Success 🌱
Onboarding is just the start of your relationship with eMabler. After launch, you’ll continue to benefit from our Customer Success and Support teams.
What you can expect:
Regular check-ins with your CSM.
Access to updated documentation and new feature releases.
Guidance on scaling and optimizing your EV charging operations.
By the end of this Onboarding Journey, you will have:
A fully operational EV charging management system.
Integrations with your key partners and systems.
A trained and confident team ready to manage daily operations.
Our mission is to ensure you not only launch successfully, but also continue to grow and scale in the fast-evolving world of EV charging. Welcome aboard — we’re excited to be on this journey with you!