Account & Access

Q: What causes a 403 Forbidden error?
A: This typically indicates insufficient permissions. You need appropriate feature-level permissions—such as View Chargers or Operate Chargers—for both the Connect UI and API endpoints.

Q: How are roles and permissions managed in Connect?
A:

• Go to Settings → Roles to define sets of permissions (e.g., View chargers, View sessions).

• Assign roles to operators under Settings → Operators.

• Only admins can create or edit roles. Roles simplify access assignment across multiple operators.

Q: How do I restrict operator access to specific sites or chargers?
A: Use site access settings under Operators. Assign permitted sites to each operator; they will then only see those sites and associated chargers. This access extends to subsites and their resources.

Q: What is a "Home Site" and why is it important?
A: A user’s Home Site links operators (and drivers) to specific location scope. Only operators with access to the operator’s Home Site can view or manage that user. This helps segment control across regions or business units.

Q: How do admin-level permissions differ from regular permissions?
A:

• Global Admin: Full access to all features and all sites, regardless of site access restrictions.

• Site Admin: Full access to features but limited to specified site access.

• Regular operators are restricted to only the features and sites explicitly granted via roles or permissions.

Q: Can API keys reflect operator permissions?
A: Yes. Each API key inherits the permissions and site access of its creator. If the key's operator lacks certain permissions or is restricted to specific sites, the API key behaves the same way.